New Born Consult is recruiting

Job brief:

We are looking for a customer-oriented service representative.

Functions and Attributes of a Customer Service Representative:

• A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging assistance that our customers might need with accuracy and efficiency.


• The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Problems solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints.


• The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities:
 

• Manage large amounts of incoming calls


• Identify and assess customers’ needs to achieve satisfaction


• Build sustainable relationships and trust with customer accounts through open and interactive communication


• Provide accurate, valid and complete information by using the right methods/tools


• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution


• Keep records of customer details, and file documents


• Follow communication procedures, guidelines and policies


• Take the extra mile to engage customers

Requirements:
 

• Good knowledge of computing


• Proven customer support experience or experience as a client service representative


• Track record of positive achievements


• Strong phone contact handling skills and active listening


• Familiarity with CRM systems and practices


• Customer orientation and ability to adapt/respond to different types of characters


• Excellent communication and presentation skills


• Ability to multi-task, prioritize, and manage time effectively


• Should be a residence of Ede, Osun state or its environs.

Qualification:
SSCE and above

Age Range:
18-24 yrs

Mode of Application:
Forward your applications (letter, resume and necessary documents) to supports@newborn.com.ng
OR
Submit your applications to NBC Office, Energy Filling Station Beside Yessy Event Centre, Gbongan-Osogbo Road, State of Osun

Application Deadline:
Thursday, 28th of September, 2017

Signed: Management

2017/2018 National Diploma Admission Screening Exercise

Eligible candidates are hereby invited for the 2017/2018 Admission Screening Exercise.
ELIGIBLE CANDIDATES
All Candidates who chose The Federal Polytechnic, Ado-Ekiti as their First or Second Choice and obtained a minimum cut-off mark of 160 in the 2017/2018 UTME. In addition to the above, Candidates must possess five (5) O’ level subject requirements at Credit level in not more than two (2) sittings.
(ii) Any Candidates who scored 160 and above in the last UTME but did not choose the Federal Polytechnic, Ado-Ekiti as either First or Second choice and are interested in changing their Institutions to the Federal Polytechnic, Ado-Ekiti can do so.

Get registered at NBC Office, Energy Filling Station Beside Yessy Event Centre, Gbongan-Osogbo Road, State of Osun

Application Deadline:
11.59 p.m. on Friday, 27th October, 2017

Note: The Screening exercise will not require physical presence of Candidates on The Federal Polytechnic, Ado-Ekiti Campus.

Form payment and service charge: #3,500 only